COVID-19 – GUEST INFORMATION
Following recent advice from the Government surrounding Coronavirus, we are deeply saddened to announce that Drayton Manor Park and Hotel will temporarily close until further notice. We will continue to closely monitor the situation over the next few weeks and respond, with speed, to any changes.
This has not been an easy decision to make and we appreciate all the support from guests, employees and suppliers that are also feeling the impact of this Worldwide situation.
A message from our Managing Director, William Bryan
“This isn’t a decision we have taken lightly, especially as 2020 is our 70th anniversary year, but one we had to make in light of COVID-19 and the Government’s social distancing policies.
“As a family business, the health and wellbeing of our guests and staff remain a priority. We need to not only allow staff and their families to self-isolate if necessary, but also protect the future of the park financially”
“These are difficult times for everyone. We thank all of our customers for their support over the past 70 years and look forward to welcoming people back to Drayton Manor Park later in 2020.”
WHAT HAPPENS NOW?
Due to call volumes expected, we are not taking incoming calls at this time – we will be proactively calling all guests that have made bookings with us. These will be done in order of priority depending when your visit was due. Starting from any bookings that have been made in March.
If you do wish to contact us, please use email@example.com and one of the team will call you back, or respond to your query.
If you have booked park tickets for a visit, over the next few days one of our team will be in touch with you to discuss moving your visit to an alternative date, when we know when we will reopen.
Ultimate Pass / Season Pass
We are offering our loyal passholders an extension for the period of time that the park has closed. When the park re-opens, you will be able to use your passes as normal and the extension of time will be automatically applied. If you have any queries, please contact us on firstname.lastname@example.org.
A member of our team will be in contact with you to discuss your reservation and calls will be prioritised based upon your arrival date. We thank you for your patience and understanding at this time.
A member of our team will be in contact with you to discuss your future event and will be prioritised based upon your event date. We are here to help and will work with our guests to manage bookings and expectations. We thank you for your patience and understanding at this time.
Third party tickets
If you have purchased through a third-party provider, please contact them directly to discuss your options.
Our Education team will be in contact with you to reschedule your current booking