Here are some of our FAQs to help you get ready for your visit with us.
Here are some of our FAQs to help you get ready for your visit with us..
COVID -19 – GUEST INFORMATION
Following advice regarding Coronavirus from the World Health Organisation and Public Health England unfortunately, the park and hotel are closed temporarily. For more information, please click here.
WHAT ARE YOUR OPENING AND CLOSING TIMES?
During main season gates open from 10:00am. Rides and attractions are open from 10.30am until 5pm. Timings vary depending on the date of your visit. Please visit this page for up to date timings.
Please be aware that during the summer period the closing times may vary – so please click here for up to date timings.
HOW MUCH ARE THE TICKETS?
All ticket information can be found on our Tickets and Prices page, please click here.
WHERE DO I BUY TICKETS?
Tickets are available to purchase in advance online or from our call centre on *0844 472 1950. Tickets can be purchased on the gate as well, although we do advise you book in advance to get the best possible rate. To book please click here.
Calls to *0844 472 1950 are charged at 7 pence per minute service charge, for the access charge please refer to your phone provider. Open 9am-5pm Monday-Sunday excluding Wednesdays when we are open 9.45am – 5pm.
CAN I BUY TICKETS ON THE DAY?
Yes, you can purchase tickets on the gate, although we do advise you book in advance to get the best possible rate. Please click here to book your tickets online.
AFTER I BOOK, WHEN WILL I RECEIVE MY TICKETS?
If you have selected e-ticket:
You should receive an email confirmation, once you have, you must click on the ticket attachment and your barcoded tickets will appear. You can either show your barcoded tickets on your phone to the turnstiles and they can be scanned from your phone or you can print your tickets and bring them with you on the day of your visit.
If you have selected to collect on the day:
You should receive an email confirmation, please print this out and bring it with you on the day of your visit. Visit any open ticket booth at any park entrance when you arrive to collect your tickets.
If you have booked via the call centre:
Your confirmation letter and your tickets will be sent out to you in the post a few weeks prior to your visit date.
IS DRAYTON MANOR PARK SUITABLE FOR ALL THE FAMILY?
Yes, the park is fully inclusive and is to be enjoyed by all members of the family.
WHAT IS THE MINIMUM AGE TO ENTER DRAYTON MANOR PARK?
We welcome guests of all ages here at Drayton Manor Park but the minimum age unsupervised is 12. Children under 12 must be supervised by a responsible adult aged 18 or above.
CAN I ADD PEOPLE ONTO MY BOOKING AFTER I'VE MADE IT?
Yes, if you need to add to your booking please call our Call Centre on *0844 472 1950. You can only make a separate booking online by clicking here. You will then be provided with a separate order number that will gain you access to the park, to be used at the same time and day as your previous booking.
DO YOU ACCEPT SCHOOL AND GROUP BOOKINGS?
Yes, for full information about our prices for School and Group bookings please visit this page of our website: https://www.draytonmanor.co.uk/tickets-and-prices/schools-and-groups
WHERE ARE THE EXITS/CAR PARKS?
The main entrance is located by Thomas Land leading to Fairfield car park (including disabled parking) and Longwood car park.
Entrance 1 is located at the top of the hill by The Grill Inn restaurant, opposite our Drayton Manor Hotel.
Entrance 2 is located at the end of the lake leading to the Leys/coach parks (opposite VertiGO high ropes attraction).
CAR PARKING COSTS?
Car parking for day guests visiting during Main Season is £6, and is free for Season & Ultimate Pass holders. There is a reduced price for those using an After School ticket, £1.50. You can pay at one of the pay stations at any point during your visit. To find out more, please click here.
ARE THERE ANY BUS ROUTES TO AND FROM THE PARK?
Yes, the Arriva 110 Service travels along Watling Street and stops at Fazeley Square or Fallow Road. The 110 runs approx. every 15 mins. This will be around a 15-minute walk up to the park.
WHERE IS THE NEAREST TRAIN STATION?
The nearest train station is in Tamworth; approx. 10 minute drive away.
ARE THERE TAXI PICK-UP/DROP OFF POINTS?
Yes, the pick-up/drop off point is located next to The Grill Inn restaurant, under the archway (Acorn pickup point). A phone is available in the Security hut next to the drop off point, where you can call a taxi.
WHERE ARE GUEST SERVICES LOCATED?
They are located opposite the Bounty Pirate Ship near the lake.
DO YOU HAVE ANY PAYPHONES?
We do not have payphones, however, you can use the phones in Guest Services.
DO YOU HAVE ANYWHERE I CAN CHARGE MY MOBILE PHONE?
Any appliances must be PAT tested before use, therefore we are unable to allow guests to charge items such as mobile phones and tablets onsite. We do sell juice banks in our Toy Shop situated in the middle of the park, by Accelerator.
AM I ABLE TO LEAVE THE PARK AND COME BACK IN?
Yes, you will get a hand stamp when leaving, this will allow you to gain entry back into the park later in the day.
WHAT ARE THE HEIGHT RESTRICTIONS ON THE RIDES?
We have height restrictions in place for health and safety reasons, a full list of height restrictions for all of our rides can be found on all ride pages.
There are also height measurement boards located at attractions, in Thomas Land and Guest Services.
HOW CAN I MAKE A COMPLAINT?
All complaints are handled by our Guest Services Office opposite the Bounty Pirate Ship, or by completing this enquiry form if the park is closed. Please allow up to 14 days for your complaint to be fully investigated and a formal written response to be sent back to you. When you send an enquiry please send your full details of the nature of your complaint including your contact information, name, address, contact phone number and email address.
HOW DO I ESCALATE MY COMPLAINT?
We are really sorry if you have a complaint about your recent visit, from our experience the best way for us to help resolve a complaint is on the day via our Guest Services Office, where we can instantly react to your feedback, and try to offer a solution where possible.
If you have returned home and you are still not happy, you can fill out our enquiry form here. Our team typically reply to feedback within 14 working days. We appreciate and thank you for your patience at this time whilst we look into your complaint please note, if you send multiple emails it may slow down the response time to your email as it can put the case further down the queue.
If you are not happy with the way your complaint has been handled, the escalations procedure is as follows:
Reply to the latest email from the team stating you would like to escalate your feedback, a member of our management team will review all correspondence and after concluding their own investigation they will respond back to you.
All feedback received is fully investigated by our teams and taken extremely seriously.
DO YOU OFFER REFUNDS ON TICKETS?
As standard, we do not offer refunds on purchases including tickets, this information is agreed to in the terms and conditions on the website prior to booking.
No. The only vouchers available to use inside the park are the Family Fund Cards. Selected vouchers can be used against gate prices. Please check with Guest Services before your visit.
HOW DO I USE MY FAMILY FUND CARD?
You can use your Family Fund Card to purchase admission tickets at the gate. To use your Family Fund Card within the park you will need to visit Guest Services and have funds transferred onto an ICare Card, you will then be able to use this in our retail shops and catering outlets. These funds cannot be used against any season passes, crazy golf, photos or any HB Leisure games.
ARE THERE PLACES TO EAT IN DRAYTON MANOR PARK?
Yes, there are plenty of places to get some food whilst visiting us, including Knapford Station Café, Sodor Airport, The Burger Kitchen, Fish and Chip shop, Teashop, Humble Pies, Safari Pizza and Pasta, Mrs Kindley's Kitchen, The Grill Inn and our hotel restaurants: Parklands and The Carousel Bar. To view our catering options please visit this page, under Eat and Drink: https://www.draytonmanor.co.uk/useful-info.
DO YOU OFFER FOOD SUITABLE FOR PEOPLE WITH SPECIFIC DIETARY REQUIREMENTS?
Yes, we have a limited offering of gluten-free options, products suitable for vegetarians and guests with a halal diet. To view our catering options please visit this page, under Eat and Drink: https://www.draytonmanor.co.uk/useful-info
CAN I BRING MY OWN FOOD?
Yes, you are welcome to bring in your own food and you may eat at our picnic areas or under the teashop canopy.
IS THERE ANYWHERE I CAN STORE MY FOOD?
You are welcome to store food in our lockers or in your vehicle which you can retrieve when needed. Unfortunately, we are unable to store food in our fridges due to cross contamination.
WHERE ARE THE LOCKERS?
Lockers are located next to Neptune’s and Guest Services and also beside Emily’s play area and Burger Kitchen. Lockers are available in three sizes for different periods at different costs.
|Up to 3 hours||£2||£3||£4|
|3 - 4 hours||£4||£6||£7|
|5 - 8 hours||£6||£10||£12|
The rental cost is charged at the time of hiring and is paid in cash/card, however, if you take longer than paid for you must pay the additional rental cost before your locker is released.
These lockers may be opened freely at no additional cost and closed again for the duration of the paid for rental period. When you open your locker, you’ll be asked if you wish to keep it or not if you have rental time remaining.
The lockers are secured with your date of birth and a colour you select when you hire the locker, so don’t forget these as you will need to contact Guest Services to access your locker otherwise.
WHERE ARE THE TOILETS LOCATED?
Toilets are located outside the main entrance, at the top of the hill near Apocalypse, next to Air Race, in Mrs Kindley's Kitchen, Thomas Land, the Coach Park and the Old Coach Park and the Thomas Exhibition Centre. We also have toilets located next to Safari Pizza and Pasta, in the zoo and Entrance 2 at our VertiGO attraction. Full details and locations can be found on the park map.
We also have a purpose-built hoist room located behind the First Aid Department. This room is wheelchair friendly, with emergency pull cords fitted, and all relevant support bars. The hoist room consists of a toilet, a wash hand basin, a shower an electric bed and also a hoist, we do not, however, provide the Hoist Sling or sheet.
NHS, POLICE AND FIRE DISCOUNT
We offer discounts to employees of certain health care sectors and trusts as well as police and fire forces across the UK. Please speak to your HR department/trust or benefits provider to find out if your company is part of our scheme. If your workplace is not part of our scheme ask your HR department to contact us at email@example.com.
DO YOU HAVE BABY CHANGING FACILITIES?
Yes, there are baby changing facilities available in all toilet blocks. There are also baby feeding areas located in Thomas Land (which has a private cubicle for nursing mothers), in our Safari toilets (next to Safari Pizza and Pasta) and at The Grill Inn.
WHERE ARE THE DISABLED TOILETS LOCATED?
There are disabled toilets attached to every toilet block.
IS DRAYTON MANOR PARK WHEELCHAIR ACCESSIBLE?
Yes, but please let us know beforehand so that we can make your visit as comfortable as possible. Wheelchairs are available to hire from the main entrance near Thomas Land at a cost of £10 per day for the entire day, a £10 returnable deposit must be left.
I AM UNABLE TO QUEUE FOR LONG PERIODS OF TIME DUE TO MY DISABILITY, DO YOU OFFER FAST PASSES?
Guests who have a disability or other conditions that might affect them accessing the conventional queue lines will be required to produce one of the following (along with valid photographic ID for the named recipient) to enable our Guest Services team to issue an Access Band and accompanying Carer Card:
Confirmation of receipt of Disability Living Allowance
- An Attendance Allowance award letter confirming receipt of the higher rate mobility component
- A current and valid Blue Badge (parking concession for the disabled)
- A letter of diagnosis from a GP or Hospital Consultant (presented on headed paper)
(Equivalent documentation from guests visiting from outside the UK will also be accepted)
Please note that Access Bands are not automatically issued to guests with a disability, but instead are offered to guests with disabilities that would make using a conventional queue line difficult. Unfortunately, we are unable to offer Access Bands to guests with disabilities who are able to access rides via the standard queue line.
The provision of any special access facilities is entirely at the discretion of Drayton Manor Theme Park.
Telephone: 01827 287979
ARE ANIMALS ALLOWED IN THE PARK?
We only allow service guide dogs into our park and these must be kept on the lead at all times and with a member of your party. No service dogs are allowed in the ride queues or within the zoo.
IS FIRST AID IN DRAYTON MANOR PARK?
Yes, our first aid point is located next to the 4D Cinema. However, please approach any member of staff if you require any first aid and we will assist right away. You can also visit our Guest Services team (located opposite The Bounty Pirate Ship).
WHAT SHOULD I WEAR?
Most of our attractions are outdoors, so we recommend you wear something to keep you warm and bring an umbrella if you think you will need it. We recommend sensible clothing when visiting including appropriate footwear. Footwear must be worn at all times unless stipulated otherwise.
WHAT HAPPENS IF DRAYTON MANOR PARK HAS TO CLOSE TEMPORARILY DUE TO INCLEMENT WEATHER OR FOR OTHER UNEXPECTED REASONS?
If the park is temporarily closed we will endeavour to transfer your booking to a preferred alternative date subject to availability.
CAN I TAKE PHOTOS DURING MY VISIT?
Of course, you are welcome to take photos of your entire visit although restrictions are in place on rides due to Health and Safety. We also have ride photography available on selected rides. We also have a number of roaming photographers who are happy to take individual or group photos. Our roaming photographers are typically located in Thomas Land.
CAN I RECORD/FILM DURING MY VISIT?
No filming of any kind is allowed on any rides, including the use of Go Pros or selfie sticks.
WHICH RIDES HAVE PHOTO BOOTHS?
Main park: Accelerator, Apocalypse, StormForce10 and Shockwave.
Thomas Land: Troublesome Trucks, Winston's Whistle Stop Tour, Sodor Classic Cars and Driving License.
WHERE IS THE EXIT FOR THE 4D CINEMA?
The exit for the 4D Cinema is at the opposite side of the building, towards the Zoo gates.
WHERE IS THE EXIT FOR WINSTON'S WHISTLE STOP TOUR?
The exit for Winston's Whistle Stop Tour comes out into the upstairs of the Thomas Land Shop, towards the rear of Thomas Land.
WHERE IS THE EXIT FOR THE HAUNTING?
The exit for The Haunting is located within our Gift Box Shop.
ARE THERE ANY RETAIL SHOPS?
Yes, there is the Thomas Land Shop, Surf Shop, Gift Box Shop, Sodor Sweets, Sweets and Treats, Toy Shop, Thomas Land Gift Co and Hotel. For full details please visit this page, under Retail. https://www.draytonmanor.co.uk/useful-info
WHAT DO I DO IF I LOSE MY CHILD, OR FIND A LOST CHILD?
If you lose your child please go to Guest Services where possible, we will then be able to assist in finding your child. We have lost children stickers available at our Guest Services Office as well. If you find a lost child, please also accompany them to Guest Services.
WHAT HAPPENS IF I LOSE ONE OF MY BELONGINGS?
We have lost property storage located in our Guest Services Office, if any items are found on the park they will be taken here. If you find any item of lost property yourself, please take this to Guest Services, or hand to a member of our staff.
Please be advised that we only hold lost property for a maximum of 3 weeks. We can return your items to you for a postal fee of £5.00, we can be contacted on 01827 252419 or email firstname.lastname@example.org.
AM I ALLOWED TO SMOKE AT DRAYTON MANOR PARK?
There are designated smoking zones across the park, the locations of which can be found on our map. Smoking is strictly prohibited outside of the designated smoking zones.
ARE THERE ANY CASH POINTS?
There are several cash machines within the park - one in Guest Services, one in the Thomas Land Shop, one in the Ultimate Pass sales office, one in The Grill Inn restaurant and one in the hotel. There is a charge of £1.50 per transaction.
All retail and catering outlets will accept payment via cash and cards, all standard cards are accepted. (The Grill, hospitality and Hotel do not currently accept American Express cards). If you have any questions regarding card payments, please visit Guest Services located in the park (opposite The Bounty Pirate Ship).
ARE THERE AREAS TO PRAY AT DRAYTON MANOR PARK?
You are welcome to pray within the park, but we do not have any specific prayer areas.
CAN I STAY AT DRAYTON MANOR HOTEL THE NIGHT BEFORE OR AFTER I VISIT?
Yes, a variety of packages are available. Please click here for full details.
IF I HAVE BOOKED A STAY & PLAY PACKAGE AT THE HOTEL, WHERE DO I COLLECT MY TICKETS?
Tickets can be collected from the hotel reception and can be used on a day of your choosing, depending that the park is open on either date.
HOW DO I CONTACT THE HOTEL?
Telephone 01827 285551 (option 1 for reservations) 8:30am - 6:00pm Monday-Friday and 9:00am - 5:00pm on Saturday, closed Sunday, or email email@example.com.
HOW CAN I CONTACT DRAYTON MANOR PARK?
If you have a query, please email firstname.lastname@example.org or call us on 01827 287979.
WHEN IS YOUR CALL CENTRE OPEN?
Please find our call centre opening times here.