Frequently Asked Questions

Here are some of our FAQ's to help you get ready for your visit with us.

General

We welcome guests of all ages here at Drayton Manor Park but the minimum age unsupervised is 12. Children under 12 must be supervised by a responsible adult aged 18 or above.

We only allow service guide dogs into our park and these must be kept on the lead at all times and with a member of your party. No service dogs are allowed in the ride queues or within the zoo.

Timings vary depending on the date of your visit. Please click here for up-to-date timings and opening dates. 

Yes, you will get a hand stamp when leaving, this will allow you to gain entry back into the park later in the day.

Yes, a variety of packages are available. Please click here for full details.

Yes, but please let us know beforehand so that we can make your visit as comfortable as possible. Wheelchairs are available to hire from the main entrance near Thomas Land at a cost of £10 per day for the entire day, a £10 cash deposit must be left.

Most of our attractions are outdoors, so we recommend you wear something to keep you warm and bring an umbrella if you think you will need it. We recommend sensible clothing when visiting including appropriate footwear. Footwear must be worn at all times unless stipulated otherwise.

If the park is temporarily closed we will endeavour to transfer your booking to a preferred alternative date subject to availability.

Telephone 0844 472 1950 (option 1 for reservations)  8:30am - 6:00pm Monday-Friday and 9:00am - 5:00pm on Saturday, closed Sunday, or email reservations@draytonmanor.co.uk.

Yes, the park is fully inclusive and is to be enjoyed by all members of the family.

Park Tickets

All ticket information can be found on our Tickets and Prices page, please click here.

Yes, you can. However we would recommend booking online wherever possible to help us manage numbers in the park.  Please click here to book your tickets online.

If you have selected e-ticket:

You should receive an email confirmation, once you have, you must click on the ticket attachment and your barcoded tickets will appear. You can either show your barcoded tickets on your phone to the turnstiles and they can be scanned from your phone or you can print your tickets and bring them with you on the day of your visit. 

If you have selected to collect on the day:

You should receive an email confirmation, please print this out and bring it with you on the day of your visit. Visit any open ticket booth at any park entrance when you arrive to collect your tickets.

If you're visiting us tomorrow and haven't received your e-tickets, please don't worry. Simply present your name and order number (if you have it) to a member of our friendly admissions team upon arrival, and they will be able to assist.

Blue Light cards are accepted via online bookings only. They're not accepted for Magical Christmas. Click here for more info.

Tesco Vouchers are available to redeem on the gate, against the on-the-day price. There is no need to book in advance. For more information, click here.

We are accepting group bookings from 17th May and school bookings from 21st June. More info can be found here.

As standard, we do not offer refunds on purchases including tickets, this information is agreed to in the terms and conditions on the website prior to booking.

Yes, if you need to add to your booking please contact us via our contact page. You can only make a separate booking online by clicking here. You will then be provided with a separate order number that will gain you access to the park, to be used at the same time and day as your previous booking.

If you have a voucher that you need to redeem and it is valid for 2021, please contact us via our contact page and we will be able to redeem your voucher over the for you. 

Tickets can be purchased online in advance or at the gate on the day. To see prices and book please click here. 

Tickets can be collected from the hotel reception and can be used on a day of your choosing, depending that the park is open on either date.

No. We're delighted to say that this season passholders do not need to pre-book.

Please note, you must bring all your membership cards to gain access.

Combi Tickets

Our Combi Ticket is a 2-day ticket, offering guests the opportunity to visit both West Midland Safari Park and Drayton Manor Resort at a discounted rate, during summer 2022.

Combi Tickets are available to purchase online only. For full terms & conditions and to book, visit our Combi Tickets page here.

Once purchased, you can turn up at either West Midland Safari Park or Drayton Manor Resort, and show your ticket to gain entry, valid for 1 visit to each Park. Tickets can be printed out or saved to your phone.

Once purchased, you can just turn up at either West Midland Safari Park or Drayton Manor Resort, and show your ticket to gain entry, valid for 1 visit to each Park. Tickets can be printed out or saved to your phone.

Combi Tickets are available to purchase online only.

Guests can save up to 33%* with a Combi Ticket!
Prices are:

Adult 16+: £45 pp
Child 4-15: £41 pp
Age 3: £25 pp
Age 2: £11 pp
Under 2: FREE
 

* Savings based on combined, ‘on-the-gate’ full prices for Drayton Manor Resort and West Midland Safari Park.

Combi tickets must be purchased online before 30th September 2022 and redeemed for visits at each Park before 21st October 2022. Tickets will not be valid at either Park after this date.

West Midland Safari Park’s Free Return Code offer is not included in the Combi Ticket price.

Rides in West Midland Safari Park’s Adventure Theme Park are charged extra in all cases.

No, Drayton Manor Resort’s Rainy Day Guarantee offer is not included with a Combi Ticket.

Unfortunately, Tesco Clubcard Vouchers cannot be used to purchase a Combi Ticket.

You can visit either attraction once on any day and in any order up until 21/10/2022.

Combi Tickets are non-refundable and non-transferable and must be used to visit both attractions before 21/10/2022.

Carers are admitted to West Midland Safari Park free of charge when a guest with disabilities purchases a Combi Ticket. Specific documentation must be presented upon arrival to qualify for a free carer ticket. Please go to www.wmsp.co.uk/terms-conditions for further information.

Carers are advised to purchase a ticket for Drayton Manor Resort at the concessionary rate, when accompanying a guest with disabilities who has purchased a Combi Ticket. .

Guest Services

They are located opposite the Bounty Pirate Ship near the lake. Please note that due to restrictions only one guest is allowed in at a time.

All complaints are handled by our Guest Services Office opposite the Bounty Pirate Ship, or by filling in our contact form here. Please allow up to 14 days for your complaint to be fully investigated and a formal written response to be sent back to you. When you send an enquiry please send your full details of the nature of your complaint including your contact information, name, address, contact phone number and email address.

We are really sorry if you have a complaint about your recent visit, from our experience the best way for us to help resolve a complaint is on the day via our Guest Services Office, where we can instantly react to your feedback, and try to offer a solution where possible.

If you have returned home and you are still not happy, you can contact our team by filling in our contact form here. Our team typically reply to feedback within 14 working days. We appreciate and thank you for your patience at this time whilst we look into your complaint please note, if you send multiple emails it may slow down the response time to your email as it can put the case further down the queue.

If you are not happy with the way your complaint has been handled, the escalations procedure is as follows:

Reply to the latest email from the team stating you would like to escalate your feedback, a member of our management team will review all correspondence and after concluding their own investigation they will respond back to you.  

All feedback received is fully investigated by our teams and taken extremely seriously.

Yes, our first aid point is located next to the 4D Cinema. However, please approach any member of staff if you require any first aid and we will assist right away. You can also visit our Guest Services team (located opposite The Bounty Pirate Ship).

If you lose your child please go to Guest Services where possible, we will then be able to assist in finding your child. We have lost children stickers available at our Guest Services Office as well. If you find a lost child, please also accompany them to Guest Services.

During main season our call centre is open 9.00am - 5.00pm, Monday - Friday.

We have lost property storage located in our Guest Services Office, if any items are found on the park they will be taken here. If you find any item of lost property yourself, please take this to Guest Services, or hand to a member of our staff.

Please be advised that we only hold lost property for a maximum of 3 weeks. We can return your items to you for a postal fee of £5.00, we can be contacted via our contact page

If you have a query, please contact us via our contact page.

Rides

All attractions are scheduled to be open. However, we would advise checking the today at the theme park box on the home page for any closures on the day of your visit

We have height restrictions in place for health and safety reasons, a full list of height restrictions for all of our rides can be found on all ride pages.

The exit for The Haunting is located within Naughty But N-Ice near the entrance to the ride.

Guests who have a disability or other conditions that might affect them accessing the conventional queue lines will be required to produce one of the following (along with valid photographic ID for the named recipient) to enable our Guest Services team to issue an Access Band and accompanying Carer Card:

Confirmation of receipt of Disability Living Allowance

An Attendance Allowance award letter confirming receipt of the higher rate mobility component
A current and valid Blue Badge (parking concession for the disabled)
A letter of diagnosis from a GP or Hospital Consultant (presented on headed paper)

(Equivalent documentation from guests visiting from outside the UK will also be accepted)

Please note that Access Bands are not automatically issued to guests with a disability, but instead are offered to guests with disabilities that would make using a conventional queue line difficult.  Unfortunately, we are unable to offer Access Bands to guests with disabilities who are able to access rides via the standard queue line.

The provision of any special access facilities is entirely at the discretion of Drayton Manor Theme Park. 

The exit for Winston's Whistle-Stop Tour comes out into the upstairs of the big Thomas Land Shop, towards the rear of Thomas Land.

Facilities

There's a cash point available in Guest Services & Neptune's Arcade

We do not have payphones.

Yes, there are baby changing facilities available in all toilet blocks. There are also baby feeding areas located in Thomas Land (which has a private cubicle for nursing mothers), in our Safari toilets (next to Safari Pizza and Pasta) and at Italiano.

Smoking is strictly prohibited outside of the designated smoking zones. There are designated smoking zones across the park, the locations of which can be found on our map

You are welcome to pray within the park, but unfortunately we do not have any specific prayer areas at present.

There are disabled toilets attached to every toilet block.

Toilets are located outside the main entrance, at the top of the hill near Apocalypse, next to Air Race, in Mrs Kindley's Kitchen, Thomas Land, the Coach Park and the Old Coach Park and the Thomas Exhibition Centre. We also have toilets located next to Safari Pizza and Pasta, in the zoo. Full details and locations can be found on the park map. 

We also have a purpose-built hoist room located behind the First Aid Department. This room is wheelchair friendly, with emergency pull cords fitted, and all relevant support bars. The hoist room consists of a toilet, a wash hand basin, a shower an electric bed and also a hoist, we do not, however, provide the Hoist Sling or sheet.

Lockers are available behind the carousel or at Emily’s play area.

Yes, please make use of our phone charging stations located by the Sweet Factory, Toy Shop, Carousel or in guest Services. Please note, there is a small cost for these.

Getting Here

Yes, the pick-up/drop off point is located next to Italiano restaurant, under the archway (Acorn pickup point). A phone is available in the Security hut next to the drop off point, where you can call a taxi. 

The nearest train station is in Tamworth; approx. 10 minute drive away.

The main entrance is located by Thomas Land leading to Fairfield car park (including disabled parking) and Longwood car park.

Entrance 1 is located at the top of the hill by the Italiano restaurant, opposite our Drayton Manor Hotel.

Entrance 2 is located at the end of the lake leading to the Leys/coach parks.

Yes, the Arriva 110 Service travels along Watling Street and stops at Fazeley Square or Fallow Road. The 110 runs approx. every 15 mins. This will be around a 15-minute walk up to the park.

Car parking for day guests visiting during Main Season is £6, and is free for Annual Passholders. You can pay at one of the pay stations at any point during your visit with card only or pay online in advance.

Food & Retail

Yes, some shops will still be opening and social distancing applies in all shops and card payments only.

There is the Thomas Land Shop, Sweets and Treats, Toy Shop, Sodor (counter only) and Hotel shop. For full details please visit this page.

Yes, you are welcome to bring in your own food and you may eat at our picnic areas or under the teashop canopy.

Yes, we have a limited offering of gluten-free options, products suitable for vegetarians and guests with a halal diet. To view our catering options please visit this page.

You are welcome to store food in your vehicle which you can retrieve when needed. Unfortunately, we are unable to store food in our fridges due to cross contamination. You can also rent a Locker located behind the carousel or Emily’s play area and store your items in one of those.

Yes, we have plenty of fantastic catering outlets available in the park. Including Fish 'N' Chips, Safari Pizza Pasta, Chicken Diner and so much more.

Please visit this page to find out more. 

Filming & Photography

Of course, you are welcome to take photos of your entire visit although restrictions are in place on rides due to Health and Safety. Don't forget to share the snaps from your day with us on #DraytonManor and #ThomasLand.

No filming of any kind is allowed on any rides, including the use of Go Pros or selfie sticks.

The following rides have photo booths: Troublesome Trucks, Sodor Cars, Shockwave, Accelerator, Thomas Land Driving Licence, Apocalypse and Stormforce 10.

Hotel FAQ's

Hotel FAQ's