We welcome guests of all ages here at Drayton Manor Park but the minimum age unsupervised is 12. Children under 12 must be supervised by a responsible adult aged 18 or above.
We only allow service guide dogs into our park and these must be kept on the lead at all times and with a member of your party. No service dogs are allowed in the ride queues or within the zoo.
Yes, you will get a hand stamp when leaving, this will allow you to gain entry back into the park later in the day.
Yes, but please let us know beforehand so that we can make your visit as comfortable as possible. Wheelchairs are available to hire from the main entrance near Thomas Land at a cost of £10 per day for the entire day, a £10 cash deposit must be left.
Most of our attractions are outdoors, so we recommend you wear something to keep you warm and bring an umbrella if you think you will need it. We recommend sensible clothing when visiting including appropriate footwear. Footwear must be worn at all times unless stipulated otherwise.
If the park is temporarily closed we will endeavour to transfer your booking to a preferred alternative date subject to availability.
Telephone 0844 472 1950 (option 1 for reservations) 8:30am - 6:00pm Monday-Friday and 9:00am - 5:00pm on Saturday, closed Sunday, or email firstname.lastname@example.org.
Yes, the park is fully inclusive and is to be enjoyed by all members of the family.
If you have selected e-ticket:
You should receive an email confirmation, once you have, you must click on the ticket attachment and your barcoded tickets will appear. You can either show your barcoded tickets on your phone to the turnstiles and they can be scanned from your phone or you can print your tickets and bring them with you on the day of your visit.
If you have selected to collect on the day:
You should receive an email confirmation, please print this out and bring it with you on the day of your visit. Visit any open ticket booth at any park entrance when you arrive to collect your tickets.
If you're visiting us tomorrow and haven't received your e-tickets, please don't worry. Simply present your name and order number (if you have it) to a member of our friendly admissions team upon arrival, and they will be able to assist.
As standard, we do not offer refunds on purchases including tickets, this information is agreed to in the terms and conditions on the website prior to booking.
Tickets can be collected from the hotel reception and can be used on a day of your choosing, depending that the park is open on either date.
No. We're delighted to say that this season passholders do not need to pre-book.
Please note, you must bring all your membership cards to gain access.
They are located opposite the Bounty Pirate Ship near the lake. Please note that due to restrictions only one guest is allowed in at a time.
All complaints are handled by our Guest Services Office opposite the Bounty Pirate Ship, or by filling in our contact form here. Please allow up to 14 days for your complaint to be fully investigated and a formal written response to be sent back to you. When you send an enquiry please send your full details of the nature of your complaint including your contact information, name, address, contact phone number and email address.
We are really sorry if you have a complaint about your recent visit, from our experience the best way for us to help resolve a complaint is on the day via our Guest Services Office, where we can instantly react to your feedback, and try to offer a solution where possible.
If you have returned home and you are still not happy, you can contact our team by filling in our contact form here. Our team typically reply to feedback within 14 working days. We appreciate and thank you for your patience at this time whilst we look into your complaint please note, if you send multiple emails it may slow down the response time to your email as it can put the case further down the queue.
If you are not happy with the way your complaint has been handled, the escalations procedure is as follows:
Reply to the latest email from the team stating you would like to escalate your feedback, a member of our management team will review all correspondence and after concluding their own investigation they will respond back to you.
All feedback received is fully investigated by our teams and taken extremely seriously.
Yes, our first aid point is located next to the 4D Cinema. However, please approach any member of staff if you require any first aid and we will assist right away. You can also visit our Guest Services team (located opposite The Bounty Pirate Ship).
If you lose your child please go to Guest Services where possible, we will then be able to assist in finding your child. We have lost children stickers available at our Guest Services Office as well. If you find a lost child, please also accompany them to Guest Services.
During main season our call centre is open 9.00am - 5.00pm, Monday - Friday.
We have lost property storage located in our Guest Services Office, if any items are found on the park they will be taken here. If you find any item of lost property yourself, please take this to Guest Services, or hand to a member of our staff.
Please be advised that we only hold lost property for a maximum of 3 weeks. We can return your items to you for a postal fee of £5.00, we can be contacted via our contact page
We have height restrictions in place for health and safety reasons, a full list of height restrictions for all of our rides can be found on all ride pages.
The exit for The Haunting is located within Naughty But N-Ice near the entrance to the ride.
Guests who have a disability or other conditions that might affect them accessing the conventional queue lines will be required to produce one of the following (along with valid photographic ID for the named recipient) to enable our Guest Services team to issue an Access Band and accompanying Carer Card:
Confirmation of receipt of Disability Living Allowance
An Attendance Allowance award letter confirming receipt of the higher rate mobility component
A current and valid Blue Badge (parking concession for the disabled)
A letter of diagnosis from a GP or Hospital Consultant (presented on headed paper)
(Equivalent documentation from guests visiting from outside the UK will also be accepted)
Please note that Access Bands are not automatically issued to guests with a disability, but instead are offered to guests with disabilities that would make using a conventional queue line difficult. Unfortunately, we are unable to offer Access Bands to guests with disabilities who are able to access rides via the standard queue line.
The provision of any special access facilities is entirely at the discretion of Drayton Manor Theme Park.
The exit for Winston's Whistle-Stop Tour comes out into the upstairs of the big Thomas Land Shop, towards the rear of Thomas Land.
There's a cash point available in Guest Services & Neptune's Arcade
We do not have payphones.
Yes, there are baby changing facilities available in all toilet blocks. There are also baby feeding areas located in Thomas Land (which has a private cubicle for nursing mothers), in our Safari toilets (next to Safari Pizza and Pasta) and at Italiano.
You are welcome to pray within the park, but unfortunately we do not have any specific prayer areas at present.
There are disabled toilets attached to every toilet block.
Toilets are located outside the main entrance, at the top of the hill near Apocalypse, next to Air Race, in Mrs Kindley's Kitchen, Thomas Land, the Coach Park and the Old Coach Park and the Thomas Exhibition Centre. We also have toilets located next to Safari Pizza and Pasta, in the zoo. Full details and locations can be found on the park map.
We also have a purpose-built hoist room located behind the First Aid Department. This room is wheelchair friendly, with emergency pull cords fitted, and all relevant support bars. The hoist room consists of a toilet, a wash hand basin, a shower an electric bed and also a hoist, we do not, however, provide the Hoist Sling or sheet.
Lockers are available behind the carousel or at Emily’s play area.
Yes, please make use of our phone charging stations located by the Sweet Factory, Toy Shop, Carousel or in guest Services. Please note, there is a small cost for these.
Yes, the pick-up/drop off point is located next to Italiano restaurant, under the archway (Acorn pickup point). A phone is available in the Security hut next to the drop off point, where you can call a taxi.
The nearest train station is in Tamworth; approx. 10 minute drive away.
The main entrance is located by Thomas Land leading to Fairfield car park (including disabled parking) and Longwood car park.
Entrance 1 is located at the top of the hill by the Italiano restaurant, opposite our Drayton Manor Hotel.
Entrance 2 is located at the end of the lake leading to the Leys/coach parks.
Yes, the Arriva 110 Service travels along Watling Street and stops at Fazeley Square or Fallow Road. The 110 runs approx. every 15 mins. This will be around a 15-minute walk up to the park.
Car parking for day guests visiting during Main Season is £6, and is free for Annual Passholders. You can pay at one of the pay stations at any point during your visit with card only or pay online in advance.
Yes, some shops will still be opening and social distancing applies in all shops and card payments only.
There is the Thomas Land Shop, Sweets and Treats, Toy Shop, Sodor (counter only) and Hotel shop. For full details please visit this page.
Yes, you are welcome to bring in your own food and you may eat at our picnic areas or under the teashop canopy.
You are welcome to store food in your vehicle which you can retrieve when needed. Unfortunately, we are unable to store food in our fridges due to cross contamination. You can also rent a Locker located behind the carousel or Emily’s play area and store your items in one of those.
Of course, you are welcome to take photos of your entire visit although restrictions are in place on rides due to Health and Safety. Don't forget to share the snaps from your day with us on #DraytonManor and #ThomasLand.
No filming of any kind is allowed on any rides, including the use of Go Pros or selfie sticks.