HERE ARE SOME OF OUR FAQS TO HELP YOU GET READY FOR YOUR VISIT WITH US.
We understand you may have many questions about your visit and have provided some answers, on the latest information we have. Please note that this is continually changing and we will review our measures and policies in line with any Governement advice surrounding COVID-19.
WHAT SAFETY MEASURES HAVE BEEN PUT IN PLACE TO MAKE MY VISIT SAFE?
There are many new measures in place to protect staff and guests throughout the Park. From temperature checks to social distancing markers, these measures are constantly reviewed in line with Government advice, so please ensure you understand the measures in place before you arrive at the park, as these can also change daily. Please click here for the most up to date measures.
ARE ALL THE RIDES AND ATTRACTIONS OPEN?
Due to COVID-19 measures, we have had to close some of our rides and attractions, including daily shows and events across the park. For an up to date list on attractions available please visit here.
This is constantly reviewed in line with Government guidance. Any changes will be updated on this page.
DO I HAVE TO DOWNLOAD THE APP TO GET IN A RIDE QUEUE?
We advise you download the APP, in case virtual queuing is turned on for certain rides. However, on the APP it will state conventional queuing when the virtual queuing is not in place.
WHAT HAPPENS IF MY TEMPERATURE IS 38 DEGREES OR HIGHER?
Every guest must receive a tempeature check on arrival. If your reading is 38 degrees or over, you will be asked to leave the park and return at a later date. You can re-book your tickets by calling our team on 01827 287979.
DO I HAVE TO WEAR A FACE MASK?
Guests will be required to wear a face mask or covering in order to go on a number of thrill rides and visit our catering and retail outlets, plus indoor areas such as the reptile house and indoor queues.
Face masks are not required for children under the age of 11 or for people with certain health conditions and/or disabilities.
I HAD ALREADY BOOKED TICKETS FOR THE PERIOD THE PARK WAS CLOSED, HOW DO I RE-BOOK?
If you were due to visit when the park was closed, our team will happily move your booking to another date before 31st October 2020. Please call 01827 287979 to arrange your new booking.
WHAT ARE YOUR OPENING AND CLOSING TIMES?
For the remainder of the season, gates will open from 10am. Rides and attractions are open from 10.30am until 4pm. Timings vary depending on the date of your visit. Please visit today at the theme park here for up to date timings and opening dates.
HOW MUCH ARE THE TICKETS?
All ticket information can be found on our Tickets and Prices page, please click here.
WHERE DO I BUY TICKETS?
Due to capacity restrictions, tickets are only available to purchase in advance online. Tickets cannot be purchased on the gate. To see prices and book please click here.
If you wish to speak to a the call centre to discuss your ticket requirements. Please call *0844 472 1950. Calls are charged at 7 pence per minute service charge, for the access charge please refer to your phone provider.
CAN I BUY TICKETS ON THE DAY?
No, currently following the COVID-19 restrictions you cannot buy tickets on the gate, all tickets must be booked online in advance. Please click here to book your tickets online.
ARE YOU ACCEPTING BLUE LIGHT CARD DISCOUNT?
Blue Light and MOD cards will not be accepted during the 2020 Season.
AFTER I BOOK, WHEN WILL I RECEIVE MY TICKETS?
If you have selected e-ticket:
You should receive an email confirmation, once you have, you must click on the ticket attachment and your barcoded tickets will appear. You can either show your barcoded tickets on your phone to the turnstiles and they can be scanned from your phone or you can print your tickets and bring them with you on the day of your visit.
If you have selected to collect on the day:
You should receive an email confirmation, please print this out and bring it with you on the day of your visit. Visit any open ticket booth at any park entrance when you arrive to collect your tickets.
I AM AN ANNUAL PASSHOLDER. I HAVE LOST THREE MONTHS OF MY PASS, WHAT HAPPENS NOW?
As the park has been closed, guests who have already purchased 2020 passes will have their passes extended to 3rd July 2021.
Ultimate Pass Holders will be able to enjoy the rest of the season from 4th July 2020 right through to the 3rd July 2021.
Season Pass holders will be able to enjoy the rest of the season until Saturday 31st October 2020 and will then be able to use it from the start of the main season in 2021 until 3rd July 2021.
AS A PASSHOLDER, HOW DO I BOOK MY VISIT?
Due to capacity restrictions, we must have all guests pre-booked at the time of their visit. As a passholder you can use your barcode and last name to book your visit online.
Please follow instructions here on how to do this.
Please note, you must bring all your membership cards and email confirmation to gain access.
HOW TO I BOOK USING TESCO VOUCHERS?
Due to restrictions on our park capacity, all Tesco vouchers will now need to be booked in advance by calling our team on 01827 287979. For more information visit here.
I HAVE A TICKET FOR A FREE CHILD VISIT, HOW DO I BOOK?
If you have a voucher for a free child and it is still valid, you will still need to book in advance. Please call our call centre on 01827 287979 and they will happily book this visit for you.
I HAVE A GIFT VOUCHER OR 3rd PARTY VOUCHER VALID FOR THIS YEAR, HOW DO I BOOK?
If you have a voucher that you need to redeem and it is valid for 2020, please call 01827 287979 and they will be able to redeem your voucher over the phone for you.
IS DRAYTON MANOR PARK SUITABLE FOR ALL THE FAMILY?
Yes, the park is fully inclusive and is to be enjoyed by all members of the family.
WHAT IS THE MINIMUM AGE TO ENTER DRAYTON MANOR PARK?
We welcome guests of all ages here at Drayton Manor Park but the minimum age unsupervised is 12. Children under 12 must be supervised by a responsible adult aged 18 or above.
CAN I ADD PEOPLE ONTO MY BOOKING AFTER I'VE MADE IT?
Yes, if you need to add to your booking please call our Call Centre on *0844 472 1950. You can only make a separate booking online by clicking here. You will then be provided with a separate order number that will gain you access to the park, to be used at the same time and day as your previous booking.
DO YOU ACCEPT SCHOOL AND GROUP BOOKINGS?
Currently we are not accepting any school or group bookings.
WHERE ARE THE EXITS/CAR PARKS?
The main entrance is located by Thomas Land leading to Fairfield car park (including disabled parking) and Longwood car park.
Entrance 1 is located at the top of the hill by the Italiano restaurant, opposite our Drayton Manor Hotel.
Entrance 2 is located at the end of the lake leading to the Leys/coach parks (opposite VertiGO high ropes attraction).
CAR PARKING COSTS?
Car parking for day guests visiting during Main Season is £6, and is free for Season & Ultimate Pass holders. You can pay online in advance or pay at one of the pay stations at any point during your visit with card only.
ARE THERE ANY BUS ROUTES TO AND FROM THE PARK?
Yes, the Arriva 110 Service travels along Watling Street and stops at Fazeley Square or Fallow Road. The 110 runs approx. every 15 mins. This will be around a 15-minute walk up to the park.
WHERE IS THE NEAREST TRAIN STATION?
The nearest train station is in Tamworth; approx. 10 minute drive away.
ARE THERE TAXI PICK-UP/DROP OFF POINTS?
Yes, the pick-up/drop off point is located next to Italiano restaurant, under the archway (Acorn pickup point). A phone is available in the Security hut next to the drop off point, where you can call a taxi.
WHERE ARE GUEST SERVICES LOCATED?
They are located opposite the Bounty Pirate Ship near the lake. Please note that due to restrictions only one guest is allowed in at a time.
DO YOU HAVE ANY PAYPHONES?
We do not have payphones.
DO YOU HAVE ANYWHERE I CAN CHARGE MY MOBILE PHONE?
Any appliances must be PAT tested before use, therefore we are unable to allow guests to charge items such as mobile phones and tablets onsite. We do sell juice banks in our Toy Shop situated in the middle of the park, by Accelerator.
AM I ABLE TO LEAVE THE PARK AND COME BACK IN?
Yes, you will get a hand stamp when leaving, this will allow you to gain entry back into the park later in the day.
WHAT ARE THE HEIGHT RESTRICTIONS ON THE RIDES?
We have height restrictions in place for health and safety reasons, a full list of height restrictions for all of our rides can be found on all ride pages.
HOW CAN I MAKE A COMPLAINT?
All complaints are handled by our Guest Services Office opposite the Bounty Pirate Ship, or by emailing firstname.lastname@example.org. Please allow up to 14 days for your complaint to be fully investigated and a formal written response to be sent back to you. When you send an enquiry please send your full details of the nature of your complaint including your contact information, name, address, contact phone number and email address.
HOW DO I ESCALATE MY COMPLAINT?
We are really sorry if you have a complaint about your recent visit, from our experience the best way for us to help resolve a complaint is on the day via our Guest Services Office, where we can instantly react to your feedback, and try to offer a solution where possible.
If you have returned home and you are still not happy, you can email the team at email@example.com. Our team typically reply to feedback within 14 working days. We appreciate and thank you for your patience at this time whilst we look into your complaint please note, if you send multiple emails it may slow down the response time to your email as it can put the case further down the queue.
If you are not happy with the way your complaint has been handled, the escalations procedure is as follows:
Reply to the latest email from the team stating you would like to escalate your feedback, a member of our management team will review all correspondence and after concluding their own investigation they will respond back to you.
All feedback received is fully investigated by our teams and taken extremely seriously.
DO YOU OFFER REFUNDS ON TICKETS?
As standard, we do not offer refunds on purchases including tickets, this information is agreed to in the terms and conditions on the website prior to booking.
ARE THERE PLACES TO EAT IN DRAYTON MANOR PARK?
Due to COVID-19 restrictions, our catering outlets are offering takeaway options only. Please note, this is subject to change.
There are still plenty of takeaway outlets still open to suit a variety of tastes. All catering outlets will observe the latest Government guidelines on serving food.
Please visit this page to find out more.
DO YOU OFFER FOOD SUITABLE FOR PEOPLE WITH SPECIFIC DIETARY REQUIREMENTS?
Yes, we have a limited offering of gluten-free options, products suitable for vegetarians and guests with a halal diet. To view our catering options please visit this page, under Eat and Drink: https://www.draytonmanor.co.uk/useful-info
CAN I BRING MY OWN FOOD?
Yes, you are welcome to bring in your own food and you may eat at our picnic areas or under the teashop canopy.
IS THERE ANYWHERE I CAN STORE MY FOOD? (Lockers Closed due to restrictions)
You are welcome to store food in your vehicle which you can retrieve when needed. Unfortunately, we are unable to store food in our fridges due to cross contamination. Our lockers are currently unavailable due to restrictions.
WHERE ARE THE LOCKERS? (Currently Closed due to restrictions)
Unfortunately our lockers are currently unavailable due to restrictions.
WHERE ARE THE TOILETS LOCATED?
Toilets are located outside the main entrance, at the top of the hill near Apocalypse, next to Air Race, in Mrs Kindley's Kitchen, Thomas Land, the Coach Park and the Old Coach Park and the Thomas Exhibition Centre. We also have toilets located next to Safari Pizza and Pasta, in the zoo. Full details and locations can be found on the park map.
We also have a purpose-built hoist room located behind the First Aid Department. This room is wheelchair friendly, with emergency pull cords fitted, and all relevant support bars. The hoist room consists of a toilet, a wash hand basin, a shower an electric bed and also a hoist, we do not, however, provide the Hoist Sling or sheet.
DO YOU HAVE BABY CHANGING FACILITIES?
Yes, there are baby changing facilities available in all toilet blocks. There are also baby feeding areas located in Thomas Land (which has a private cubicle for nursing mothers), in our Safari toilets (next to Safari Pizza and Pasta) and at Italiano.
WHERE ARE THE DISABLED TOILETS LOCATED?
There are disabled toilets attached to every toilet block.
IS DRAYTON MANOR PARK WHEELCHAIR ACCESSIBLE?
Yes, but please let us know beforehand so that we can make your visit as comfortable as possible. Wheelchairs are available to hire from the main entrance near Thomas Land at a cost of £10 per day for the entire day, a £10 cash deposit must be left.
I AM UNABLE TO QUEUE FOR LONG PERIODS OF TIME DUE TO MY DISABILITY, DO YOU OFFER FAST PASSES?
Guests who have a disability or other conditions that might affect them accessing the conventional queue lines will be required to produce one of the following (along with valid photographic ID for the named recipient) to enable our Guest Services team to issue an Access Band and accompanying Carer Card:
Confirmation of receipt of Disability Living Allowance
An Attendance Allowance award letter confirming receipt of the higher rate mobility component
A current and valid Blue Badge (parking concession for the disabled)
A letter of diagnosis from a GP or Hospital Consultant (presented on headed paper)
(Equivalent documentation from guests visiting from outside the UK will also be accepted)
Please note that Access Bands are not automatically issued to guests with a disability, but instead are offered to guests with disabilities that would make using a conventional queue line difficult. Unfortunately, we are unable to offer Access Bands to guests with disabilities who are able to access rides via the standard queue line.
The provision of any special access facilities is entirely at the discretion of Drayton Manor Theme Park.
Telephone: 01827 287979
ARE ANIMALS ALLOWED IN THE PARK?
We only allow service guide dogs into our park and these must be kept on the lead at all times and with a member of your party. No service dogs are allowed in the ride queues or within the zoo.
IS FIRST AID IN DRAYTON MANOR PARK?
Yes, our first aid point is located next to the 4D Cinema. However, please approach any member of staff if you require any first aid and we will assist right away. You can also visit our Guest Services team (located opposite The Bounty Pirate Ship).
WHAT SHOULD I WEAR?
Most of our attractions are outdoors, so we recommend you wear something to keep you warm and bring an umbrella if you think you will need it. We recommend sensible clothing when visiting including appropriate footwear. Footwear must be worn at all times unless stipulated otherwise.
WHAT HAPPENS IF DRAYTON MANOR PARK HAS TO CLOSE TEMPORARILY DUE TO INCLEMENT WEATHER OR FOR OTHER UNEXPECTED REASONS?
If the park is temporarily closed we will endeavour to transfer your booking to a preferred alternative date subject to availability.
CAN I TAKE PHOTOS DURING MY VISIT?
Of course, you are welcome to take photos of your entire visit although restrictions are in place on rides due to Health and Safety.
CAN I RECORD/FILM DURING MY VISIT?
No filming of any kind is allowed on any rides, including the use of Go Pros or selfie sticks.
WHICH RIDES HAVE PHOTO BOOTHS?
Please note photo booths will be temporarily closed following COVID-19 restrictions
WHERE IS THE EXIT FOR WINSTON'S WHISTLE STOP TOUR?
The exit for Winston's Whistle Stop Tour comes out into the upstairs of the big Thomas Land Shop, towards the rear of Thomas Land.
WHERE IS THE EXIT FOR THE HAUNTING?
The exit for The Haunting is located within our Gift Box Shop near the entrance to the ride.
ARE THERE ANY RETAIL SHOPS?
Yes, some shops will still be opening and social distancing applies in all shops and card payments only.
There is the Thomas Land Shop, Sweets and Treats, Toy Shop, Sodor (counter only) and Hotel shop. For full details please visit this page.
WHAT DO I DO IF I LOSE MY CHILD, OR FIND A LOST CHILD?
If you lose your child please go to Guest Services where possible, we will then be able to assist in finding your child. We have lost children stickers available at our Guest Services Office as well. If you find a lost child, please also accompany them to Guest Services.
WHAT HAPPENS IF I LOSE ONE OF MY BELONGINGS?
We have lost property storage located in our Guest Services Office, if any items are found on the park they will be taken here. If you find any item of lost property yourself, please take this to Guest Services, or hand to a member of our staff.
Please be advised that we only hold lost property for a maximum of 3 weeks. We can return your items to you for a postal fee of £5.00, we can be contacted on 01827 252419 or email firstname.lastname@example.org.
AM I ALLOWED TO SMOKE AT DRAYTON MANOR PARK?
Smoking is strictly prohibited outside of the designated smoking zones. There are designated smoking zones across the park, the locations of which can be found on our map.
ARE THERE ANY CASH POINTS?
Due to COVID-19 cash points are currently not in operation across the park.
ARE THERE AREAS TO PRAY AT DRAYTON MANOR PARK?
You are welcome to pray within the park, but we do not have any specific prayer areas.
CAN I STAY AT DRAYTON MANOR HOTEL THE NIGHT BEFORE OR AFTER I VISIT?
Yes, a variety of packages are available. Please click here for full details.
IF I HAVE BOOKED A STAY & PLAY PACKAGE AT THE HOTEL, WHERE DO I COLLECT MY TICKETS?
Tickets can be collected from the hotel reception and can be used on a day of your choosing, depending that the park is open on either date.
HOW DO I CONTACT THE HOTEL?
Telephone 01827 285551 (option 1 for reservations) 8:30am - 6:00pm Monday-Friday and 9:00am - 5:00pm on Saturday, closed Sunday, or email email@example.com.
HOW CAN I CONTACT DRAYTON MANOR PARK?
If you have a query, please email firstname.lastname@example.org or call us on 01827 287979.
WHEN IS YOUR CALL CENTRE OPEN?
During main season our call centre is open 9.00am - 5.00pm, Monday - Sunday.