Useful Info

Facilities

Facilities

We want to make sure your day runs as smoothly as possible and not just through all those twists and turns. Check out all the facilities we have to offer.

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COVID-19

For guest and staff safety we have put additional measures in place for when we re-open.  Please click here for more information.

App

With maps, information and live updates right at your fingertips, our app helps to create a safe and fun family day out. Click here for more info

NO SMOKING POLICY 

There are designated smoking zones across the park, the locations of which can be found on our app. Smoking is strictly prohibited outside of the designated smoking zones.

Wheelchair and Children's Buggy Hire

Wheelchairs and children’s buggies are available from our wheelchair and buggy hire station at the main entrance on a first-come, first-serve basis. Please note that a hire charge of £10 applies and a cash deposit of £10 is required per wheelchair/buggy. These are available on the day only.

Nursing Mums and Baby Changing

Nursing Mothers and Baby Changing facilities are located in Thomas Land (which has a private cubicle available for nursing mothers),  Opposite the Safari Pizza and Pasta and by Accelerator. Baby changing facilities can be found in all of our toilet facilities. Nappies and other essential baby care items can be purchased from the Toy Shop which is conveniently located in the centre of the park.

MEDICAL

Manned by qualified staff which is located in the centre of the park. Situated next to the 4D Cinema.

Lost Property

Misplaced your property? It may have already been handed into Guest Services so be sure to check in with the team before you leave the park.

Cash points

Due to COVID-19 cashpoints are currently not in operation across the park.

Lost Children

  • Lost children will be taken to Guest Services (opposite the Bounty Pirate Ship) where they will be looked after by the Guest Services staff until they are reunited with their parents.
  • Free lost child wristbands are available from Guest Services. Simply pop your mobile number on the band and attached it to your child. Tell your child that if they get lost they can approach a member of staff, who will take the child to Guest Services.

Health and Safety Information Pack

Please click here to view our safety information pack.  Please note that scooters are not allowed to be ridden within the park. Please note that the general public are not allowed to use Go Pro cameras on any ride. 

FAQ's

FAQ's

We have created a list of answers to all of your frequently asked questions. 

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Guests with Additional Needs

Guests with Additional Needs

We do everything we can to accommodate specific requirements. Please note, guests with additional needs are not required to use the virtual queuing system.

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Our full Easy Access Guide can be downloaded here.

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA), we welcome visits by guests with additional needs. We will do everything possible to ensure our guests have a safe and pleasurable day out with us.

Please note, certain rides and attractions within our park are physically demanding; therefore, we reserve the right to refuse admission to any ride or attraction should we feel there may be a risk to your safety, or the safety of other participants. This will be based on our experienced assessment of rider ability to retain a safe riding position within the system of restraint or the risks to safe ride evacuation in the event of ride breakdown.

All of our rides have information boards located at their main entrance, providing guests with information about the ride to help guests to decide whether or not a ride is suitable for them and members of their party. Our Ride Hosts are available to offer support to all guests and will do everything they can to help individuals access a ride, however, for everyone’s safety, they cannot help with lifting/transferring to and from wheelchairs.

If you have any questions at any point during your visit, please visit our Guest Services team for further information. The team are located opposite The Bounty Pirate Ship.

Accessible Toilets & Changing Rooms

Here at Drayton Manor Park, we are dedicated to ensuring all of our guests feel supported and catered for. Therefore, we have installed a brand-new Hoist Room. This brand-new room consists of a toilet, a wash hand basin, a shower, a hydraulic bed and a hoist. Most importantly the room is spacious enough to provide ample room for carers and is located behind the First Aid department. The electronic hoist is easy to use with a foot pedal to pump it up to its maximum level above waist height and the environment surrounding this area has been made easily accessible and wheelchair friendly. All the relevant support bars, as well as an emergency call rope, have been installed to ensure users can be supported at all times. Please note: Customers are asked to bring your own sling.

Access to Rides

We recognise that for some guests, accessing a ride via a conventional queue line can be challenging, either due to mobility issues or for example as a result of difficulties with everyday social interaction. For guests who are unable to enter a ride in the usual way, we do offer Access Bands which allow access to a ride via an alternative route (please note that this facility might not be available on all rides).

Access Bands allow the guest who is unable to use the conventional queue line to enter a ride via the ride’s exit gate.

Please note this is not a fast track pass, it is for ease of access only. PLEASE KEEP IN MIND THERE WILL STILL BE AN ELEMENT OF QUEUING.

In addition, up to 3 carers of the guest’s party will be entitled to accompany the wearer of the Access Band onto a ride one of which needs to be a registered carer. A Carer Card will be issued alongside the Access Band allowing a maximum of 10 rides in any one day.

It is important that we carefully manage the issuing and use of Access Bands to ensure that the number of people using ride exit gates is kept to a minimum; 

New for 2019

During peak periods (Weekends/School Holidays) the below attractions will operate with timing restrictions for Easy Access Users. The Easy Access User will not be permitted to access the listed rides in less than 30-minute intervals between easy access service.

• Accelerator
• Buffalo Coaster
• Maelstrom
• Stormforce 10
• Troublesome Trucks
• Winston’s Whistle-Stop Tours
• The Bounty Pirate Ship
• Sodor Railway

Easy Access timing restrictions do not apply to any other attractions and can be enjoyed by visiting the exit queue line at any time throughout the day; please note, there will still be an element of queuing with all attractions.

Any guests who may have limitations onto our attractions are advised to email Guest Services before booking. This will enable us to provide further information about their visit.

Telephone: 01827 287 979

Email: guestservices@draytonmanor.co.uk

Important Information

Stormforce 10 and Shockwave

Any guests wishing to ride both attractions will need to be able to exit the vehicles whilst on an incline, this may involve a full body harness to be worn before making their way down the evacuation stairs. Please note, both attractions operate at a height.

Easy Access Eligibility

In order to qualify for an Easy Access Band and accompanying Easy Access Card, one of the below needs to be presented at guest services.

• Confirmation of receipt of Personal Independent Payment/ an Attendance Allowance award letter confirming receipt of the higher rate mobility component
• A current and valid Blue Badge
• A letter of diagnosis from a GP or Hospital Consultant stating why you are eligible for the service (presented on headed paper). All letters need to be dated within one year of visit. (Equivalent documentation from guests visiting from outside the UK will also be accepted).

The provision of any special access facilities is entirely at the discretion.

Our full Easy Access Guide can be downloaded here.

Guidance for Guests with Missing Limbs

Please refer to our Safety Guidance for Guests with Missing Limbs. All guests with missing limbs should visit guest services for a confidential and personal review with a member of the rides’ management team. Guests with missing limbs will be issued with tailored
guidance on each individual attraction which will form their own personalised Easy Access Card.

Telephone: 01827 287979
Email: enquiries@draytonmanor.co.uk

 

 

Eat and Drink

Eat and Drink

Here at Drayton Manor Park, we have a wide range of delicious food and drink. From tasty Italian style pizzas and traditional Fish 'N' Chips, to refreshing ice creams and mouth-watering burgers; there's something for all to enjoy.

Due to COVID-19 restrictions, our food outlets will be open, but with a takeout service only.

Please note, outlet opening hours and offerings are be subject to change and availability. 

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The Burger Kitchen

Bite into one of our juicy locally sourced burgers from our rustic Burger Kitchen.

Opening Hours: 11.30am – Park Close*

Fish 'N' Chips

Be transported to the seaside as you enjoy freshly battered fish and chips from our very own Fish and Chip Shop.

Opening Hours: 11:30am - Park Close*
Closed on Off Peak Days.

Safari Pizza & Pasta

Discover our selection of delicious Italian style pizzas, tasty pastas and refreshing salads as you experience the sights and sounds of the African Rainforest.

Opening Hours: 12pm - 4pm*
Closed on Off Peak Days.

CHICKEN DINER

Are you a lover of all things chicken? Tuck into our delicious meals and snacks from our Chicken Diner.

Temporarily Closed.

SODOR Airport

Arrive into Sodor Airport for refreshments in our Thomas & Friends themed coffee shop.  Enjoy tea, coffee and cake plus more before you depart for lots of fun in Thomas Land.

Opening Hours: 10am - Park Close*
 

THE LAKESIDE TEA SHOP

Enjoy tempting hot and cold snacks from our Lakeside Tea Shop. From tasty breakfast, to warming jacket potatoes; there's something for everyone. Grab a seat under our outdoor canopy, the perfect place to relax.

Opening Hours: 10am - Park Close*
 

THE LAKESIDE TEA SHOP

Enjoy our authentic Tea Shop with tempting hot and cold homemade snacks. Grab a seat under our outdoor canopy, the perfect place to relax.

Opening Hours: 10am - Park Close*
 

Mrs Kyndley's Tea Rooms

Located near Tidmouth Hault, stop off for a tasty treat before reuniting with Thomas & Friends™.

Opening Hours: 10:30am - 4pm*
 

Fun Foods

Grab a bite to eat, warm up with a hot drink, or refresh with a cooling slush from Fun Foods, located in the heart of the park.

New for 2021: Bubble Waffles and Spirello.

Opening Hours: 11:30am - Park Close*

*All opening hours are subject to change.


 

 

Plus...

We have even more food kiosks dotted across the park and zoo so make sure to grab an ice cream, doughnut, hotdog or slush for something quick on the go.

Guests must make staff aware of any dietary requirements at the point of ordering. We follow strict hygiene practices in our outlets but due to the presence of allergenic ingredients in some products, there is a small possibility that allergen traces may be found in any food item.

We have a wide variety of options in all our outlets – please speak to a staff member within the outlet who will be willing to assist.  

Dietary Requirements

Gluten Free options avaliable*:

  • Lakeside Teashop - Jacket Potato
  • Safari Pizza & Pasta - Gluten Free Pizza 

For further details on all dietary requirements, please visit Guest Services, located opposite the Bounty Pirate Ship. *If and when stock is available.

Retail

Retail

Retail outlets across the park

Most of our outlets will be open with social distancing in place or offering counter service only. Please observe all guidelines in each shop to protect yourselves and our staff.

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Retail Outlets

Gift Box - Currenly closed

Souvenirs for all the family, with licensed products featuring Marvel, Frozen and Emoji.

Toy Shop 
A fantastic range of items including Soft toys, Stationery and Pocket Money toys.

Sweets and Treats 
Our Sweet shop features family favourites like pick 'n' mix, flavoured rock, Popcorn and candy Floss and ice-cold slush.

Thomas Land Shop 

The largest Thomas the Tank engine shop in Europe featuring a wide range of toys, clothing and accessories exclusive to Drayton Manor Theme Park featuring Thomas and Friends™.



Hotel Shop 
An exclusive range of gifts, perfect for giving.


 

 

 

Camping and Caravanning

Camping and Caravanning

Stay at Drayton Manor's very own Camping and Caravan site.

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Our Camping and Caravanning site is in a convenient location with on-site facilities;

90 pitches in a site next to the park
Family-friendly campsite
Children’s play area
Wi-Fi
Glamping with already set-up tents available through ReadyCamp*
Toilets
Parent and Baby Room
Showers
Elsen Points
Security

Drayton Manor has teamed up with the Camping and Caravanning Club, which now operates our campsite.
Become a Camping & Caravanning Club member to receive discount on campsite bookings. For more information, prices or to book please follow the following link:

www.campingandcaravanningclub.co.uk/draytonmanor

Call: 01827 260617

?*Terms & Conditions for for Glamping

Booking nights:

  • Friday minimum 3 night booking
  • Monday minimum 4 night booking
  • 7 and 14 night bookings for Friday and Saturdays  ONLY
  • 10 night bookings commence Friday ONLY

Bookings for up to 6 people (Maximum 4 adults). No pets allowed.

Arrivals between 3pm and 6pm – Checkout before 11am.

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